ORNAMENT COLLECTION FAQ

What are the ornaments made out of?
All of our ornaments are made of substantial sterling silver. Some of them are made of continuous ribbons of silver.

What markings are on the ornaments?
Our copyright, ©KO '97, sterling, and KRIKA are stamped on all pieces in the collection.

Can the ornaments be engraved?
Yes, especially the flat pieces.

Are they guaranteed?
Yes, all of our work is fully guaranteed.

How much will the shipping cost?
The lowest cost of shipping from Taxco to the United States is $20. Buying more than one piece at a time spreads your shipping cost over the number of pieces that you buy.

How are orders shipped?
Via DHL, arriving within 2 or 3 days of the ship date with no additional charges.

How do I pay?
We ship orders on a prepaid basis--send a check to our bank in the US or pay via PayPal. Visit www.paypal.com

How much time is there between the time I pay and when I receive my order?
Usually we will send your order within one week of receiving payment.

What if I have something to return?
We have an address in the US where you may send any returns. Please contact us for approval before returning any items. We will credit your next order or send you a refund.

Can I have special orders made?
Yes, we will do our best to accommodate your needs.

Do you sell wholesale?
Yes, please contact us for information.

May I place my order via Email? Yes. Please be specific about item numbers, quantities, and a description of the items. We will send you a confirm invoice to be sure there are no misunderstandings.

Can I get your jewelry made in gold?
Yes, we work in 14 and 18 karat gold. Please contact us to discuss your order.

Do you offer credit?
No. All orders are prepaid.

Do you have volume discounts?
No. Each of the pieces you order will be of the highest quality possible and we will never miss an agreed upon ship date.

Will you design special pieces?
Yes. We can design something from your idea or from a basic drawing. There will be a design and model charge, along with a minimum first order.

How often do your prices increase?
We will guarantee our prices for one year from the date of your first order.

If you have further questions, please contact us at Krikaworks@gmail.com .